4 or 5 stars: one button opens your Google review page. Nothing to type twice.
3
Unhappy? You hear it first
1 to 3 stars: they can write to you privately, and still review on Google if they want. Room number, contact, and a way to reply in one click.
Try it: tap a star
HOTEL ALPENHOFHow was your stay?Tap a star.☝ Tap a star — this is a real demo
Not just for hotels
If your customers come in person and you have a Google listing, Guestics works for you. The idea is always the same: a QR where the experience ends.
Places to stay
Hotels and guesthouses
At reception or in the room, right at check-out.
Cabins and cottages
In the welcome book or next to the key. No front desk, and you still hear it first.
Holiday apartments
On the fridge door, or the link in your check-out message.
Campsites and glamping
At the entrance, or in each pitch and tent.
Hostels
Many guests, many languages: each one sees it in their own.
Food and drink
Restaurants
In the bill folder. Happy tables go to Google before they leave.
Cafés and bars
On the table or at the counter, next to the receipt.
Wineries and breweries
At the end of the tasting, while it's still fresh.
Experiences
Tours and excursions
When the tour ends, or the link in your goodbye message.
Surf, ski and dive schools
When customers return the gear.
Museums and attractions
At the exit or on the printed ticket.
Wellness and services
Spas and beauty salons
At reception, when they pay.
Hair salons and barbers
On the mirror or the counter.
Gyms and yoga studios
At the entrance: members scan whenever they want.
Workshops and shops
On the invoice or next to the till.
How it's used
CabinsThree cabins, no reception
The QR sits in the welcome book. On the first night a guest writes “the stove doesn't draw well”. You fix it the next morning, instead of reading it later in a 2-star review.
RestaurantA neighbourhood restaurant
The QR is in the bill folder. Happy tables leave their 5 stars on Google before they go. The table that waited 40 minutes for their mains tells you, and dessert is on the house next time.
ToursA day of kayaking
Back at the harbour, the guide shows the QR. Reviews arrive while the day is still fresh, not three days later. And if lunch arrived cold, you know that same afternoon.
The complaint that reached you in time
The bad experience already happened; it can't be undone. But you can hear about it in time, apologise, and fix it for the next guests. And if they booked on Booking.com, you have 48 hours before its review email arrives.
The guest tells you first
"The shower was lukewarm." Room 12. Left an email.
You reply in one click
The apology is already written, with a discount for their next stay. Open, adjust, send.
They leave feeling heard
You answered in time. And you fix the shower for the next guests.
This is your panel. That's it.
No manual. Your receptionist gets it in a minute.
guestics.com/panel
GuesticsResponsesQR codeSettings
4.6
Average rating · this month128 responses · 74 went to Google · ↑ 0.2 vs August
2 to resolve →
Show details ⌄
The shower was lukewarm this morning.Today, 09:12 · Room 12 · ✉ anna.k@gmx.at
☐ Resolved
Went straight to Google.Today, 08:40
↗ Went to Google
Breakfast was spectacular. We'll be back.Yesterday, 21:05
♥ Praise
Wi-Fi kept dropping at night.Yesterday, 18:30 · Room 7
☑ Resolved
No integration
Works next to any booking system, or none. Nothing to connect.
Seven languages
The guest sees it in their own language, automatically.
Your logo, your name
Guests see your hotel, not ours.
Data in the EU
Hosted in Frankfurt. GDPR-compliant. Guests stay anonymous unless they choose otherwise.
Free while we launch.
Launch
0€ · everything included
QR code and link for your guests
Google review button for everyone
Private complaints with email alerts
Your logo on the survey and QR
Full history, stats and Excel export
Reply to complaints in one click
"Book direct" button and a second review site
Seven languages, data in the EU
Start freeLater there will be a paid plan with extra features. Businesses that join now will keep special conditions, and we'll tell you well in advance. We'll never charge without you asking.
Questions
Do I need to connect my booking system?
No. Guestics is a QR code and a link. It works next to any system, or with none at all.
Does it help with Booking.com?
Yes, by getting there first. Booking.com asks the guest for a review about 48 hours after check-out; Guestics tells you the same day if something went wrong, so you can reply first. We never block or remove Booking.com reviews, and we remind Booking.com guests to leave their review there.
What about Google's rules?
Google doesn't allow blocking bad reviews. Guestics never does: every guest, whatever their rating, gets the same Google review button. Unhappy guests simply also get a private way to tell you first.
Where is the data stored?
In the EU (Frankfurt). Guest feedback is anonymous unless the guest leaves a contact on purpose.
Does it only work for hotels?
No. Cabins, holiday apartments, restaurants, cafés, tours, spas, salons… any place where customers come in person and that has a Google listing.
How much does it cost?
Nothing, while we launch: every feature is included. Later there will be a paid plan with extra features; businesses that join now will keep special conditions, and we'll tell you well in advance. We never charge without you asking.
What if I don't have a Google review link?
It takes two minutes to find it in your Google Business Profile. We show you where.
Who is behind this
I'm Gonzalo. I managed hotels for ten years in Chile, much of it in Patagonia. I know what one bad review costs, and how little time there is for screens. That's why Guestics does one thing, with no manual. Today I build it from my company in the European Union (Poland). If anything is unclear, write to me directly.
Guestics